Review of the regulatory framework for text-based message relay services//
Examen du cadre réglementaire régissant les services de relais téléphonique fondés sur le texte
TTY and IP Relay Services // Services de relais IP et TTY/ATS
First Intervention – 10 April 2017
Survey Analysis Report – 27 June 2017
Final Intervention – 18 July 2017
Procedural Request* – 16 August 2017
*After attendance at the TDI Conference 2017 in North Bethesda, Maryland on 27-29 July 2017, attendees felt we needed to add to the record of the proceeding further information about IP Relay Apps.
DWCC, CAD-ASC, CNSDB spent considerable time on this document, and even if we hadn’t heard from the CRTC regarding our request to add this supplementary final document to the record, we waited for as long as we could and just went ahead and submitted it.
It was discovered there were server issues, and DWCC did not receive acknowledgement of receipt of the Procedural Request, and CRTC forwarded a copy of a letter intended for us on August 25th on 07 September 2017 – here it is:
CRTC Letter of Acknowledgment – 25 August 2017
On September 8th, with great pleasure, DWCC-CSSSC received a response that the document will be accepted on record for policy analysis for TNC 2017-33:
CRTC Letter of Acceptance – EN– 08 September 2017
CRTC Letter of Acceptance – FR – 08 September 2017
On September 11th, DWCC-CSSSC replied with an updated/corrected Supplementary Submission:
On September 25th, DWCC-CSSSC, as well as all the other 14 other parties, in the TNC 2017-33 received this Request for Further Information (RFI) for specific companies to reply with answers to CRTC questions.
Further, TELUS and some other parties filed requests to extend the deadline and CRTC decided that the new deadlines are: October 31st for Responses to the CRTC RFI questions released on 25 September 2017 and any and all parties can respond thereafter with a firm deadline of 07 November 2017.
To see the TSP company responses, check out the files at this link: CRTC TNC 2017-33 Submissions and Documents
November 7, 2017 – our parties responded:
For this round, CNSDB decided to reply standalone to show their distinct view on the issues that came about in the RFI:
3) CNSDB Replies to TSP Responses to RFI
DWCC could only glean Canada’s TTY and IP Relay numbers from a total of four companies only – see this spreadsheet.
DWCC calls for Canada to create annual reports starting in 2015 so we can monitor trends of IP Relay Services and TTY Relay Services, is there really a decline?
How do we really know? Is there enough promotion about the IP Relay? As Canadians deserve to be informed and make informed responses. Read our final response with proper working links here.
International Reporting Examples
Australia Government – Department of Communications and the Arts
Example reporting chart – page 8 of 2016-2017 quarter 4 reporting:
Search all National Relay Service Reports on Australia Government website
United States – Federal Communications Commission (FCC)
Example reporting chart:
If you want these reports in MS Word accessible format, please e-mail and request. //
Si vous voulez ces rapports en format MS Word accessible, envoyez-nous un courriel et demandez-en.
Thank you et Merci.