19 August 2020, last update: Updated: 27 August 2021
Remarque : Les documents soumis au CRTC ACT 2020-178 sont soumis en anglais seulement.
Note: Documents submitted to CRTC TNC 2020-178 are submitted in English only.
DWCC et al. submitted a total of 6 contributing reports, documents, and supplementary and visual infographic evidence for the record of TNC 2020-178.
When you click the Images or the infographics, they preview the cover pages, or the infographics in full image sizes, and the direct links to the documents and reports are available below the images as follows:
Intervention
Intervention: Deaf, Deaf-Blind, and Hard of Hearing Canadians’ Wireless Accessibility – PDF
Wireless Survey Report
Report 1: A Stark Reality: Wireless Accessibility Issues and Challenges for Deaf, Deaf-Blind and Hard of Hearing Canadians – PDF
Infographic 1 – Wireless Accessibility Survey 
Infographic created by: Jessica Sergeant
Mystery Shoppers Report
Report 2: Unlocking the Mystery Shopping Experiences of DDBHH Canadians in Wireless Service Retail Stores – PDF
Infographic 2 – Mystery Shoppers Experiences
Infographic created by: Jessica Sergeant
CNSDB Supplementary document
Supplementary Document 3 – CNSDB:
WORD – Intervenors and SSP’s Provided by Wireless Service Provider (WSP) Companies – CNSDB
PDF – Intervenors and SSP’s Provided by Wireless Service Provider (WSP) Companies – CNSDB
Reply Comments
PDF – Reply Comment document: DWCC et al. Reply Comments PDF
WORD – Reply Comment document: DWCC et al. Reply Comments WORD
Note: All photography for Report Cover Pages were taken by Deaf professional photographer Nancy Zavaglia
Handy One-Stop Handout document that lists all of our Recommendations from our Interventions
PDF – One-Stop Reference Handout document as PDF
WORD – One-Stop Reference Handout document as WORD (will automatically download doc)
CRTC Issues RFI Questions on November 23, 2022
CRTC Request for further information from interveners for TNC CRTC 2020-178 – EN
CRTC Demande de renseignements supplémentaires des intervenants pour ACT CRTC 2020-178 –FR
DWCC et al. Response in English / en Angalis for December 10, 2021
DWCC et al, along with all participating parties, was asked to answer a Request for Information from the CRTC, DWCC submitted its Reply to Questions 1 – 4, a separate document to respond to Q5, and two reports were requested from DWCC et al in Question 8.
DWCC’s response was submitted in two documents, and each are available in both PDF and WORD formats :
Questions 1-4 Response document:
PDF – DWCC Response to Q1-Q4
WORD – DWCC Response to Q1-Q4 (will automatically download doc)
Question 5 document:
PDF – DWCC Response to Q5
WORD – DWCC Response to Q5 (will automatically download doc)
Question 8 report links – PDF only:
ENGLISH Report
DWCC et al. Responded Further Comments in the RFI Reply round for January 10, 2022
All parties had a chance to respond to the replies by participating parties to the RFI Questions. Here are DWCC et al’s Further Comments to the RFI Replies. There is a cover letter and one document for each question available in PDF and WORD formats. We will group them in formats, with a note that all WORD documents, when clicked, will automatically download the doc file.
PDF’s
Cover Letter – DWCC et al. Further Comments to RFI Replies – 10 January 2022
Further Comments to Replies to Q1 – Requiring Proof of Eligibility
Further Comments to Replies to Q2 – Undue Preference, Unreasonable Disadvantage
Further Comments to Replies to Q3 – Throttling Data Speeds
Further Comments to Replies to Q4 – Zero Rating Replies
Further Comments to Replies to Q5 – Forebearance
Further Comments to Replies to Q6 – Adoption of Accessibility Plans
Further Comments to Replies to Q7 – Zero Rating of Video Relay Services (VRS)
CNSDB’s Further Comments to Replies to Q1 – Q3
WORD documents (clicked links will download the document in MS WORD)
CNSDB’s Further Comments to Replies to Q1 – Q3 – WORD
DWCC et al. Further Comments documents in WORD files – COMING SOON!
Cover Letter – DWCC et al. Further Comments to RFI Replies – 10 January 2022 – WORD
Further Comments to Replies to Q1 – Requiring Proof of Eligibility – WORD
Further Comments to Replies to Q2 – Undue Preference, Unreasonable Disadvantage – WORD
Further Comments to Replies to Q3 – Throttling Data Speeds – WORD
Further Comments to Replies to Q4 – Zero Rating Replies – WORD
Further Comments to Replies to Q5 – Forebearance – WORD
Further Comments to Replies to Q6 – Adoption of Accessibility Plans – WORD
Further Comments to Replies to Q7 – Zero Rating of Video Relay Services (VRS) – WORD
CRTC Issues Disclosure
CRTC Notification to Participating Parties – Feb 4, 2022
CRTC DIsclosure – February 11, 2022
All parties could respond by February 25, 2022
DWCC Response to CRTC Disclosure PDF
DWCC et al. Further Comments Response to CRTC Disclosure on February 25, 2022
COST APPLICATION COMMUNICATIONS
Rogers Answer to Cost Applications for TNC 2020-178
Telus Answer to Cost Applications for TNC 2020-178
DWCC’s Response to TELUS and Rogers about Cost Applications for TNC 2020-178
*************************************************
OLDER POSTS BELOW
Post dated 9 August 2020:
(French follows – Le français suit)
Transcript:
The CRTC has a proceeding (CRTC 2020-178) that is investigating the issues of wireless accessibility for all persons with disabilities in Canada, and that includes those who are Deaf, Deaf-Blind and Hard of Hearing (DDBHH).
Deaf Wireless Canada Consultative Committee – Comité pour les Services Sans fil des Sourds du Canada (DWCC-CSSSC), Canadian Association of the Deaf-Association des Sourds du Canada (CAD-ASC), and the Canadian National Society of the Deaf-Blind (CNSDB), are working together to ensure that current and future wireless plans are improved for choice, affordability and what is appropriate and accessible for DDBHH Canadians.
DDBHH Canadians use more data on their wireless phones due to using their smartphones for video with sign language communications, or especially for those who are Deaf-Blind, wayfinding (GPS) to find their way around. Video communications means more data over the wireless connections. As a result, data packages are expensive. This is unfair because those who use sign language with video communications need fair costs for data packages. It is their right to have fair wireless data packages with accessibility with sign language communication.
Thousands of DDBHH and their families, their colleagues, their co-workers and employers are impacted by these expensive wireless data packages.
We established 4 letter templates available on 4 separate web pages, for a simple “click & send” to all the important people in web forms, as seen at this includeme.ca website: https://www.include-me.ca/making-canada-accessible/blog/2020/08/wireless-accessibility-people-who-are-deaf-deaf-blind-and-hard
If you would like to use one of these forms, all that you need to do is just to put your name and address, and click all the checkboxes to decide who will receive this letter. These letters will be automatically emailed to all the people that you check off.
However, the CRTC needs to have a copy of these emails also submitted to the record of the specific proceeding (CRTC 2020-178). Please be sure to submit a copy of your letter to CRTC by linking to the CRTC 2020-178 webpage.
If you want visual video instructions for submitting your letter, please click on this video link: English Letters & Documents
The four letter webpage template links with 4 different choices of downloadable MS Word Doc letters are available in these links:
1 –
2 –
3 –
4 –
Thank you for writing the Canadian Radio-television and Telecommunications Commission (CRTC) and other decision makers. It is important to tell them that inexpensive, unlimited data accessibility plans with no limits are necessary for the Deaf, Deaf-Blind and Hard of Hearing community. It’s time for wireless services to become accessible! Thank you for helping to make this change.
//
Le CRTC a créé une instance publique (CRTC 2020-178) afin d’étudier la problématique de l’accessibilité aux services sans fil pour toutes les personnes ayant un handicap au Canada, et cela concerne aussi les personnes qui sont Sourdes, Sourdes-aveugles et malentendantes (SSAM).
Le Comité consultatif pour les Services Sans fil des Sourds du Canada – Deaf Wireless Canada Consultative Committee (CSSSC- DWCC), L’Association des Sourds du Canada – Canadian Association of the Deaf (ASC-CAD), et le Canadian National Society of the Deaf-Blind (CNSDB), travaillent ensemble pour veiller à ce que les forfaits sans fil actuels et futurs soient améliorés en termes de choix et d’abordabilité et de ce qui est approprié et accessible pour les Canadiens SSAM.
Les Canadiens SSAM utilisent plus de données sur leurs téléphones sans fil car ils utilisent leurs téléphones intelligents pour des communications vidéo en langue des signes, ou en particulier pour ceux qui sont sourds-aveugles, pour des applications d’orientation (GPS) afin de trouver leur chemin. Les communications vidéo sont gourmandes en termes de données sur les connexions sans fil, ce qui fait en sorte que les forfaits de données coûtent cher. C’est injuste parce que ceux qui utilisent la langue des signes avec les communications vidéo ont besoin de coûts équitables pour les forfaits de données. C’est leur droit d’avoir des forfaits de données sans fil équitables qui tiennent compte de l’accessibilité pour les communications en langue des signes.
Des milliers de SSAM et leurs familles, leurs collègues et employeurs sont touchés par ces forfaits de données sans fil trop coûteux.
Nous avons créé 4 modèles de lettres qui sont disponibles sur 4 pages internet séparées, pour un simple «clic et envoi» à toutes les personnes importantes dans les formulaires Web, comme on le voit sur ce site Web, includeme.ca: https://www.include-me.ca/making-canada-accessible/blog/2020/08/wireless-accessibility-people-who-are-deaf-deaf-blind-and-hard
Si vous souhaitez utiliser l’un de ces formulaires, il vous suffit de mettre votre nom et votre adresse et de cliquer sur toutes les cases à cocher pour décider qui recevra cette lettre. Ces lettres seront automatiquement envoyées par e-mail à toutes les personnes que vous cochez. Choisissez-en une et ensuite cliquez pour pouvoir les envoyer sous forme de courriel.
Le CRTC doit avoir une copie de ces courriels également soumise à cette instance publique spécifique (CRTC 2020-178). Veuillez donc vous assurer de soumettre une copie de votre lettre au CRTC en cliquant sur la page internet du CRTC 2020-178.
Si vous désirez avoir des instructions vidéo sur comment soumettre votre lettre, SVP cliquer sur ce lien vidéo : Lettres et documents français
Les liens du modèle de page Web à quatre lettres avec 4 choix différents de lettres MS Word Doc téléchargeables sont disponibles dans ces liens:
1 –
2 –
3 –
4 – Une lettre de soutien de la part d’un allié non-Sourd
Merci d’avoir écrit au Conseil de la radiodiffusion et des télécommunications Canadiennes et aux autres décideurs. Il est important de leur dire que des plans d’accessibilité aux données peu coûteux, illimités et sans limites sont nécessaires pour la communauté des sourds, des sourds-aveugles et des malentendants. Il est temps que les services sans fil deviennent accessibles! Merci d’avoir contribué à faire ce changement.
