Canada VRS Review: TNC CRTC 2021-102

March 11, 2021 – CRTC launched and opened its investigation reviewing SRV Canada VRS

ENTNC CRTC 2021-102: Review of Video Relay Service
FR –  ACT CRTC 2021-102: Examen du service de relais vidéo

Remarque : Les documents soumis au CRTC ACT 2021-102 sont soumis en anglais seulement.
Note: Documents submitted to CRTC TNC 2021-102 are submitted in English only.

The Deaf Wireless Canada Consultative Committee (DWCC) submitted its intervention for the first Review of VRS in Canada on May 11, 2021

Documents were submitted by Jeffrey Beatty, DWCC’s VRS Technical Consultant Lead:

Intervention PDF 

Intervention WORD (click will download)

Addendums to answer Q9 – Q11 in more depth:

Addendum PDF

Addendum WORD (click will download)

For the Reply Phase, the DWCC partnered up to support and collaborate with Canadian Deaf-Blind Collective for Video Relay Services (CDBC.VRS). The CDBC.VRS is a partnership between the Canadian National Society of the Deaf-Blind (CNSDB) and the Deaf-Blind Planning Committee (DBPC).

The joint group is merged as CDBC.VRS-DWCC .  A team of 17 contributors: writers; consultants; and analysts worked jointly on the documents as follows:

1) Reply to Interventions

Cover Letter for Reply to Interventions

Reply to Interventions 

2) CDBC.VRS-DWCC’s Comments and analysis of CAV’s Answers to the CRTC’s RFI (11 March 2021) 
Below are links attaching the files when they are filed with the CRTC, the first set are the PDF files, and the WORD files are found on this separate webpage:

Cover Letter: CDBC.VRS-DWCC’s Comments and Analysis on CAV’s Answers to CRTC’s RFI

Category 1 : Governance structure and mandate

Category 2 : Architecture, operations, and technical requirements

Category 3 : Services

Category 4 : Policies

Category 5 : User engagement, feedback & support 

Category 6 : Quality of Service Standards and Metrics

Category 7 : Education, Outreach and Public Awareness

Category 8 : Others

Addendum Document 9 : CDBC.VRS-DWCC CAV Budget Analysis and Proposal

DWCC’s Virtual Discussion Appearance is here:

DWCC’s Final Reply Submission in response to the Virtual Discussion – English

DWCC’s Final Reply Submission in response to the Virtual Discussion – ASL:

DWCC’s 2 Procedural letters are available:

Letter 1 – 29 March 2021
Letter 2 – 17 November 2023

Below are PDF links to our collaborator CDBC.VRS Collective’s initial docs and interventions: 

CDBC.VRS Intervention for TNC 2021-102

CDBC.VRS Cover Letter for Survey Report for TNC 2021-102

CDBC.VRS Survey Report for TNC 2021-102

CDBC.VRS Cover Letter for Survey Report Appendixes D, E, F

Survey Report Appendix D

Survey Report Appendix E

Survey Report Appendix F

All CDBC.VRS procedural letters are available in this list:
Letter 1 – June 4, 2021
Letter 2 – August 16, 2021
Letter 3 – May 19, 2022
Letter 4 – June 8, 2022
Letter 5 – July 25, 2022
Letter 6 – August 18, 2022
Letter 7 – November 10, 2023
Letter 8 – November 17, 2023