The CRTC proceeding (Telecom Notice of Consultation CRTC 2024-295) is a review of making it easier to manage wireless and internet users with self-service options.
The DWCC documents focus on the experiences and perspectives of Deaf, Deaf-Blind, and Hard of Hearing (DDBHH) Canadians. It examines how DDBHH Canadians experience barriers to accessing information and managing their own options for wireless phone and internet service provisions, with self-service mechanisms. DWCC highlights communication accessibility when it comes to self-services.
All documents are in PDF format, however for accessibility purposes, if you would prefer MS Word documents, please contact Jeffrey Beatty.
The DWCC submitted three documents as well as Infographics:
Intervention
Survey Analysis Report
Appendices to the Survey Report
Infographics
Full panel Infographic PDF
Individual Infographic Panels
Panel 1 : Demographics
Panel 2 : Service & Device
Panel 3 : Differences
Panel 4 : Self-service mechanisms
Panel 5 : Rationale
Panel 6 – DDBHH Accessibility
