The CRTC proceeding (Telecom Notice of Consultation CRTC 2024-294) is a review of making it easier to choose a wireless phone or internet service, particularly switching wireless and internet plans.
The DWCC documents focus on the experiences and perspectives of Deaf, Deaf-Blind, and Hard of Hearing (DDBHH) Canadians. It examines how DDBHH Canadians experience barriers to switching their wireless phone or internet service plans, with a primary emphasis on their general experiences.
All documents are in PDF format, however for accessibility purposes, if you would prefer MS Word documents, please contact Jeffrey Beatty.
The DWCC submitted three documents as well as Infographics:
Intervention
Survey Report 
Appendices to the Survey Report
Infographics
Full panel Infographic PDF
Panel 1: Demographics
Panel 2: Service and Device
Panel 3: Differences
Panel 4: Extra Fees
Panel 5: Rationale
