The CRTC proceeding (Telecom Notice of Consultation CRTC 2024-293) is a review of making it easier to choose a wireless phone or internet service, particularly enhancing customer notifications.
The DWCC documents focus on the experiences and perspectives of Deaf, Deaf-Blind, and Hard of Hearing (DDBHH) Canadians. It examines how DDBHH Canadians interact with customer notifications for wireless phone and internet services, with a primary emphasis on their general experiences.
The DWCC submitted two documents as well as procedural letters requesting extensions for the submission deadlines for these documents.
All documents are in PDF format, however for accessibility purposes, if you would prefer MS Word documents, please contact Jeffrey Beatty.
Procedural Letters
#1 – Procedural Request on November 30, 2024
#2 – Procedural Request on February 20, 2025
DWCC proceeding document submissions
When a group wants to participate in a specific proceeding, it has to submit an intervention and answer questions to participate in the proceeding. DWCC submitted additional evidence as a Survey Analysis Report.
Intervention 
Survey Analysis Report
Deaf Wireless Consultative Committee (DWCC) submitted this report with a goal to provide a comprehensive snapshot of the lived experiences of DDBHH Canadians, aligned with the experiences of Committee and Board members regarding the use of customer notifications for wireless phone and internet services. The report includes quantitative data from 134 survey participants, to provide evidentiary support on the general experiences of DDBHH with customer notifications for wireless phone and internet services from survey respondents.
Final Reply
Recommendations – Coming Soon!
Full Infographic Panel – click to open PDF
Full Infographic PDF capturing DDBHH Canadians’ insight into notifications.
Individual Infographic Panels
Panel 1: Demographics
Panel 2: Wireless Phone
Panel 3: International Roaming
Panel 4: Internet
Panel 5: Notifications
Panel 6: Month to month
Panel 7 : Special Promotions
Panel 8 : Accessibility Plans
DWCC thanks the following people for their work on the documents submitted to the record of TNC CRTC 2024-293:
Writers
Lisa Anderson, Lead Writer
Gary Malkowski, Writer
Jessica Sergeant, Writer
Report Contributors
Michael J. Stewart, Data Analyst, DWCC-CSSSC
Jeffrey Beatty, Charts Data Illustrator
Darryl Hackett, Data Analysis
Infographics
Jessica Sergeant, Survey Data Infographer
French Translations
Rachel Filion, French translations
LSQ Translation Videos
Eversa Translation team
Thank you,
Jeffrey Beatty, Chair, Deaf Wireless Canada Consultative Committee (DWCC-CSSSC)
