26 March 2025
The CRTC investigation is called Call for comments – Improving the routing of 9-8-8 calls and texts
CRTC launched and opened an investigation about improving the routing of 9-8-8 calls and texts. DWCC participated because of its concerns about the technical barriers of not having a direct ASL and LSQ option which will be seen in our submissions below.
The CRTC proceeding links are:
EN: TNC CRTC 2025-20
FR: ACT CRTC 2025-20
Remarque : Les documents soumis au CRTC ACT 2021-191 sont soumis en anglais seulement.
Note: Documents submitted to CRTC TNC 2021-191 are submitted in English only.
DWCC submitted three documents to the record but also did three procedural letters, available below:
Intervention
Supplementary Intervention – Deaf Community Support
Reply Document
DWCC will submit a video that indicates that not just the Committee members but the Deaf community as a whole across the country, all the Deaf, Deaf-Blind and Hard of Hearing Canadians want to see a fourth option added to the accessibility of 9-8-8 mental health services.
Procedural Letters
Allow Deaf community response (petition) to be added to record – Letter
Cost Application deadline extension request – Letter
DWCC Answer to CRTC Response – Document
Media Release
Press Release with Petition links – webpage
Previous 9-8-8 Proceeding DWCC contributions
Three-digit 9-8-8 number for mental health crisis and suicide prevention services: TNC CRTC 2021-191
Resulting Policy
CRTC Policy 2022-234
Meanwhile, DWCC is now waiting for the policy results and outcome as a result of this proceeding.
